Delivery
SHIPPING
Carter Estate Winery is only able to ship into the following states, at this time:
AK, AZ, CA, CO, DC, FL, ID, IL, IA, KS, LA, MA, ME, MI, MD, MN, MO, MT, NC, NV, NH, NM, ND, NE, NJ, NY, OR, SC, TN, VA, WA, WI, WY
*Weather Advisory*
Carter Estate Winery will not ship your wine when temperatures reach above 90 degrees or below 40 degrees. Ground orders will ship in a reasonable time period when extreme temperatures subside. You will be notified if your package is delayed due to weather.
Shipping Times
It is our goal to process and ship your order within 1-2 business days of receipt. Delivery is estimated at 2 to 5 business days via UPS ground, weather permitting. You will receive a tracking number once the order is prepared for shipment; however, that tracking number will not become active until it has been picked up by UPS and is actually in transit. This tracking number will allow you to check on the delivery status of your order through www.ups.com. Any changes to your package, once in transit, must be made through UPS My Choice. To access UPS My Choice you can go to www.ups.com, then click on the Tracking tab and click on “Manage Home or Office Deliveries: UPS My Choice for Home or Office”. To schedule faster shipping time or a later shipping date, please contact us directly at 855.276.7079. Please note that any requests for expedited shipping will be at an additional charge and the customer will be charged accordingly.
Shipping Preferences
UPS requires an adult signature at time of delivery for all alcohol purchases and will not leave a package on a doorstep or with a minor even if requested by purchaser. Please take this into consideration when selecting your shipping address for an order. For future orders, you can Sign In to your account on the Online Store, click on Address Book and change your shipping address or call 855.276.7079.
Shipping Rates
Carter Estate Winery ships wine via UPS Ground. All prices are determined upon the weight of the package and shipping postal code. UPS will quote all orders directly and Carter Estate Winery will charge at the time of order. We are unable to ship wine to a P.O. Box or APO/FPO address. If you wish to expedite shipping, please contact us at 951.491.8506 for a quote.
Undeliverable Packages and Returned Packages
UPS will attempt to deliver packages containing alcohol 3 times. If you are unable to sign for your package after 3 delivery attempts, UPS will return your package to the Winery and a UPS return fee will be incurred by the recipient. All undelivered packages will be processed as a return. Once an undeliverable package is returned to us, we will contact you to arrange re-shipping the package. Additional UPS charges will apply when packages are returned, re-routed and/or change of address is requested. Please take this into consideration when selecting your shipping address for an order. We strongly suggest you provide a business address for shipments if you are away from home during time of delivery.
• Delivery Intercept fee, Change of Address/Address Correction and/or Returned Package = $22.90
WILL CALL POLICY
• Online Store Will Call – Orders placed on will call will be held for pick-up for 30 days following purchase date. After 30 days, the card used for the order will be processed for shipping charges, and the order will be shipped. Please call us directly at 855.276.7079 should your order need additional attention.
• Wine Club Will Call – Members on "Will Call" have a 45 day grace period to pick- up wine selections from the original release date; after which, the member will be charged the additional shipping fee and will receive email notification notifying them that the selection has been shipped.