WELCOME TO AN ELEVATED WINE EXPERIENCE
At Carter Estate Winery we offer an elite membership that you are sure to enjoy. Our members receive countless benefits across our resort, and invitations to member exclusive events. Each bottle in our Wine Club selections are chosen by our Winemakers, Jon McPherson and Javier Flores. We look forward to welcoming you into our Carter Estate Winery Family!
Wine Club Benefits:
4 complimentary tasting tickets per month
(Tickets do not rollover or accumulate)
25% off bottles, 30% off cases
50% off additional tasting tickets, including other
Carter Hospitality Group wineries
15% off gift shop merchandise
The Vineyard Rose Restaurant
10% off (For up to 4 people, member must be present)
20% off services Monday - Friday
10% off services Sundays
Private Resort Bungalows
15% off (Blackout dates, and minimum nightly stays may apply)
*Member must be present for benefits. Discounts cannot be combined with any
other offers, promotions, or discounts.
We offer 3 different wine clubs to choose from!
All club selections include 3 bottles of wine at 25% discount.
CLUB CHAMPENOISE: January | April | July | October
CLUB CARTER: February | May | August | November
CLUB ROUGE: March | June | September | December
*Shipping Charges are not included with the membership*
How will I know when I’ve been charged?
We process billing the first week of your release month. Wines are available for pick-up after your account has been successfully processed.
What if I do not like the wine(s) selected for me?
Our Winemakers attempt to hand select a variety of wines that will have an appeal to most members. Due to inventory and varied wine prices, we are unable to substitute bottles. May we suggest that you at least give the Winemaker’s selections a try? You may be pleasantly surprised!
Can my wine club benefits be extended to someone else?
Club Benefits are exclusive to the person(s) named on the account. However, tasting benefits are available for up to four people including the member(s) who must be present at the time of the tasting.
Can I send someone to pick up wine or gifts for me?
Yes; however, all purchases should be made prior to their arrival for pick-up. We can either charge the credit card on file, or you may use an alternative card when placing the order. Please notify us of the date and name of the person(s) picking up your order. We are also more than happy to list another person on your membership account as authorized to pick up your wines for you. Anyone you authorize will need to present valid ID at the time of pick-up.
How can I make changes to my Wine Club account?
If you need to update your account with any new information such as, new address, new phone number(s), new credit card number or expiration date, club subscription, change to shipping or will call status, you may contact us by phone 951.491.8506 or by emailing the Wine Club Department at email@example.com.
What happens if my Wine Club shipment is sent back to the winery?
We ship UPS Ground with an estimation of 5-7 business days for delivery. We are unable to ship to a P.O. Box APO/FPO. Please keep in mind, an adult signature is required at the time of delivery. We strongly suggest you provide a business address for shipments if you are away from home during the day. Address changes MUST be submitted and received prior to shipping. If you are unable to sign for your wine package on any of the 3 delivery attempts, UPS will return your package to our distribution facility located at South Coast Winery. You have the option to have your package held for pick-up or reshipped for an additional shipping fee.
What happens if one or more of my bottles in my shipment arrives broken or is leaking?
UPS usually catches any broken contents before it is sent to the receiver, however, if you do receive broken or leaking bottles in your shipment, please notify us and we will assist you accordingly.
How many guests can I bring with me to wine taste?
The tasting benefits (which are a complimentary benefit for our active members) are available for up to four people including the member(s) who must be present at the time of the tasting. Our members receive four tasting tickets every month, to be used within that month, if they are not used they are no longer valid. Additional tasting tickets can be purchased at a discount of 50%.
How will I know when my wine is ready for pick up at Will Call?
Your wines are available for pick up after your account has been successfully processed during your release month. You will also be notified by email as soon as your selection is ready for you.
If I can’t make it to the winery, can I have someone else pick up my wine for me?
Yes, absolutely! Just be sure to give us a call with the name of the person picking up, prior to their arrival, so that we can make notes on your account.
How long will the winery hold my wines at Will Call for me?
From the date of the release, members have 45 days to pick up their selection. We will send a friendly reminder to your email as the pick-up date approaches. After the 45 day period, the selection will be shipped to the address on file and we will process the card on file with the additional shipping fees.
Can I put my membership on hold?
We understand that things come up and that you may need to temporarily suspend your membership. We can place your account on hold for up to six months, and your account will then automatically be reactivated with the next quarterly release. Please keep in mind, that your Wine Club benefits will be suspended and inactive during this time period.
How long does my Wine Club Membership last and how can I cancel?
Your Wine Club Membership lasts for as long as you wish it to continue! There is no annual fee and your only obligation is to purchase three quarterly selections after your first initial pick up. You may stop your membership at any time after that. Please keep in mind, we do require cancellations in writing. You may send an email to firstname.lastname@example.org, or visit us in person to fill out a cancellation form.